FAQ

We do accept AMEX, Visa and Mastercard at studio and through Glofox App.

Other payment methods accept: PayMe, AliPay, WeChat Pay, FPS, Octopus and cash.

1. Click the link below:
https://qr.payme.hsbc.com.hk/2/DrChMa3XFcihQwSyjSs8ui

2. Type in respective amount

3. Type in your email address (same as the one you register in Glofox) in notes

4. Screen capture or save the confirmation page after transfer is made successfully, send it to TeamX Facebook Messenger or Instagram Inbox with your full name and registered email address

5. Credits will be added into your account on the same day if payment is made before 6pm. Payment made after 6pm will be processed within the next day

1. Pay by FPS to transfer money to mobile number 9460 7772

2. Type in respective amount

3. Type in your email address (same as the one you register in Glofox) in notes

4. Screen capture or save the confirmation page after transfer is made successfully, send it to TeamX Facebook Messenger or Instagram Inbox with your full name and registered email address

5. Credits will be added into your account on the same day if payment is made before 6pm. Payment made after 6pm will be processed within the next day

Please visit TeamX in Taikoo during business hours.

You can hold more than 1 credit pack in your account at the same time, however if you subscribed for a monthly plan, then you DO NOT need to buy any credit packs.

If you encounter error message when purchasing your second credit pack, please contact us for assistance.

The system will automatically choose the credits with shorter expiry first. However if both of your packages have the same expiry date, then the system will deduct from the one you purchased earlier.

With a monthly fee, you will be eligible for:

a) A fix number of class credits (20 credits for high usage plan of $1,880 per month; 12 credits for medium usage plan of $1,280 per month) to consume during that month;

b) After the above credits are completely consumed, you will then be eligible to purchase extra class at a highly discounted price (i.e. $70 per class for high usage plan, and $90 per class for medium usage plan) for the remaining days of that month.

Please contact TeamX for monthly plans subscriptions.

All allocated credits that come with the monthly plan are only valid within the month of the respective plan, e.g. if your monthly plan is valid from 5 July 2023 to 4 August 2023, all allocated credits in the plan will expire on 4 August 2023. The spirit of our monthly plan is to encourage customers to come and exercise more with TeamX, and live a healthier, fitter and happier lifestyle. Nevertheless, the real key benefit of such plans is the eligibility of customers to purchase each class at the highly discounted price after the monthly allocated credits are used up. Please be also reminded that both allocated credits and subsequent discounted price per class are eligible for our “Bring a Friend” function, which allows customers to spend their credits twice as fast.

We respect the need of our customers to stay away from their workout schedule for a prolonged period of time due to various business, personal or family emergency reasons. Under such circumstances, the customers should contact the Customer Service of TeamX, and will discuss and tailor a solution for them if the reasons are legitimate and reasonable.

All our packages are eligible for our “Bring a Friend” function. Please refer to our booking app or website for more details.

Advance booking can be made through Glofox mobile app up to 7 days before the class. For example, if your class is on 8 May 19:00, you can start to book it on 1 May 19:00

1 class credit will be deducted upon booking, please go to “Membership” for more details.

You can join the waitlist when the class is fully booked, you will need 1 class credit in order to join the waitlist. The system will automatically book you in if there is any spot available at least 4 hours prior the class, and you will receive email and in-app notification update.

In case the system have successfully moved you from waitlist to booked, but you were not able to attend the class, you may find your class credit deducted when you cancel your booking. Please contact TeamX if that is the case to revert such deduction.

If you cannot get into the class, the credit that was used for waitlist will be returned to your account after the class starts.

If you cannot attend the pre-booked classes, please cancel your booking at least 6 hours in advance, your spot will be released to other members who are on the waitlist.

Class credit will be returned to your account if cancellation is made more than 6 hours in advance. If your cancellation is made less than 6 hours in advance, no class credit will be returned to your account.

If your instructor of your booked class has changed, we will send you an in-app notification accordingly.

If your booked class needs to be replaced by another program due to rare and unforeseeable reasons, besides in-app class notification to notify the changes, our staff will also call you and confirm your interest to participate the replacement class. If you choose not to proceed with the replacement class, the credit withheld for that booked class will be returned to your account.

TeamX will cancel all classes as appropriate in case of Typhoon No. 8 or above, Black Rainstorm and/or Severe Weather Conditions issued by Government according to the time when the signal(s) are hoisted. Class credits will be returned to your account, members are not required to manually cancel their bookings. If the above signals are lowered during the day, our classes will be resumed after two hours’ time as and when situation permits.

TeamX suggests our customers to purchase the appropriate number of class credits or packages according to their needs and consume all the credits before the expiration date. Members are forbidden to share their class credits with anyone else to use.

(TeamX reserves our rights to cancel such members’ membership and their unused class credits may not be refunded, in the situation where sharing purchased credits is founded or reported.)

To review the purchased class credits in your account, please go to “Current Membership” under member profile for more details.

You are highly recommended to turn on Glofox notification in your phone settings AND have a working phone number registered in your profile in order to receive class and booking updates.

If you cancel the class 6 hours before the class starts, the class credit will be returned to the package where it was originally taken to book the class.

You will need to cancel the original class booking and make a new booking for both yourself and your friend(s) together. You will be charged one class credit each for yourself and each of your friend.

You will need to cancel the whole booking and rebook yourself into the class again. In case the class is full and someone is already in the waitlist, the place will be given to the waitlisted members when you cancel the booking. Please also be reminded that the 6 hours cancellation policy will continue to be in-place.

The spirit of this “bring a friend” program is to share your passion and moments together with a friend of yours. Unfortunately, your friend(s) will not be able to join the class without your presence.